Refund and Returns Policy

At Aesthemed, your satisfaction is our top priority. We strive to offer premium products with transparency and integrity. If something isn’t quite right with your order, we’re here to help.

Returns

Due to the nature of our products (medical aesthetic supplies and skincare), we only accept returns under the following conditions:

• The item is unopened, unused, and in its original packaging.
• The return is requested within 7 days of delivery.
• You have received a wrong or defective item.

Please note: For hygiene and safety reasons, we cannot accept returns of used products under any circumstance.

Refunds

Once your return is received and inspected:

• We will notify you via email regarding the approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment, typically within 5–10 business days.

Shipping costs are non-refundable unless the return is due to an error on our part (e.g. incorrect or damaged item sent).

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, contact us at:

aesthemedshop@gmail.com
Subject Line: “Exchange Request – Order #[Your Order Number]”

Non-Returnable Items

We do not accept returns or offer refunds on:

• Opened or used products
• Products marked as “final sale”
• Promotional items

Return Process

To initiate a return, please email us at aesthemedshop@gmail.com with:

• Your order number
• Reason for return
• Photo evidence (if applicable)

We will provide instructions on how and where to send the returned item.

Important Note

• Unauthorized returns will not be accepted.
• Returns sent without prior communication may result in no refund.
• Refunds are issued only after the returned item is inspected and approved.

If you have any questions about our return and refund policy, don’t hesitate to contact us. We’re here to help and we always aim to make things right.